About the company
- Do you have public liability insurance, and can I see the certificate?
- What training and qualifications do your scaffolders hold? (In the UK, many carry CISRS cards.)
- Have you done similar jobs recently – same type of house, same kind of work?
- Who will be my point of contact during the hire?
About the scaffold
- Which elevations will be scaffolded, how high, and how many boarded lifts?
- Will there be edge protection at the eaves if the work is on the roof?
- Do I need a chimney scaffold, loading bay or temporary roof for this job?
- Will the scaffold follow standard design guidance, or does it need a specific design?
- Where will the ties go, and how will they be made good afterwards?
About safety and inspections
- Will you inspect the scaffold before handing it over, and give confirmation it's ready to use?
- How often will it be inspected during the hire, and after strong winds?
- Who should I contact if something looks wrong or the scaffold is damaged?
- How will the scaffold be secured against unauthorised access out of hours?
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About permissions and neighbours
- Does the scaffold need a pavement licence, and will you apply for it?
- Is a parking suspension needed for your lorry?
- Will any part of the scaffold stand on or overhang a neighbour's property?
About price and timings
- What hire period is included, and what is the weekly rate after that?
- How are adaptations and return visits charged?
- When can you erect the scaffold, and how much notice do you need to take it down?
- How would any damage to my property be dealt with?
- What are your payment terms?
